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 Posted - September 13 2012 : 8:49:30 PM
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I have always wondered this, how is Bachmann on there lifetime warranty? I have 3 shot N scale engines I wanna send off. Anybody ever dealt with the warranty department?
" Heck with counting 'em rivets, TRAINS ARE FOR FUN! Not called the Mad Scientist for nothing either!"
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Posted - September 13 2012 : 10:22:37 PM
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Redneck, there is a catch with the warranty. They don't guarantee you'll get your EXACT engines back, they may replace them with "similar" ones. If you have a rare or desired model like a J4, they may send you something compatible but not exact. I've heard this before (with HO engine warranty replacements) , so if you "just" want replacement engines, that's fine, if you want EXACTLY what you have now back, you may get a nasty surprise. And no recourse. Be forewarned! Send them off at your own risk, as you may never see those exact engines ever again ! 
Jerry
" When life throws you bananas...it's easy to slip up"
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Posted - September 13 2012 : 11:55:29 PM
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I have had some experience with getting N scale locos replaced.
If the loco you are sending back is still in production, they will replace it with another of the same type.
But if it is out of production you will get a substitute as Jerry stated.
Of course you will have to pay the exchange fee if your item is over a year past the purchase date.
I recommend either sending an email or call and explain what you have and see what they will replace it with.
I had 2 DD40s with broken gears and got 2 8-40cw locos in exchange, and got to keep the DD40s because of the sentimental value I had for them. I think at the time the exchange fee was $10 per locomotive.
Ray
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Posted - September 14 2012 : 4:32:08 PM
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All 3 are still production, just greatly improved! 1 DD40, J-Class 4-8-4 and USRA 0-6-0.
" Heck with counting 'em rivets, TRAINS ARE FOR FUN! Not called the Mad Scientist for nothing either!"
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Posted - September 14 2012 : 5:21:18 PM
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I would send them an email,
The service charge is now $15 for standard locos and $25 for Spectrum and DCC locos. Not a bad price for a new locomotive actually.
http://www.bachmanntrains.com/home-usa/service.php
Ray
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Posted - September 14 2012 : 5:24:39 PM
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Yeah they rarely repair which i get on a standard line engine but on a spectrum, come on?! I sent them my UP 4-8-2 and they gave me a 2-10-2 instead, i enjoyed the 4-8-2 more.
I buy, repair, and collect
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Posted - September 14 2012 : 8:18:13 PM
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I believe a warranty on an HO train is about as useless as a band-Aid on Cancer...
Walt
Luck, usually comes dressed in work clothes...
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Posted - September 14 2012 : 8:30:31 PM
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On the positive side... They do something, where others don't give you the time of day!!!
Mike
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Posted - September 15 2012 : 08:52:41 AM
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My problem is a I have a Bachmann Plus J4,I really like the J4 model itself, so I don't really want it replaced with something else. Which is why I hesitate to send it in for repair. The gears are sheared inside, and the side rods are flopping around ( bought it as a "needs work" locomotive ). I guess I could call and ask about the possibility of getting the same model back, if not the same unit. But I doubt that would happen. I'm just thinking of using it for a static model.
Jerry
" When life throws you bananas...it's easy to slip up"
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Posted - September 15 2012 : 09:15:59 AM
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Does'nt hurt to call and ask Jerry, let us know the answer...
Mike
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