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 Posted - August 15 2008 : 12:31:35 PM
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I can say i have had great service from 2 american/canadian companies
1st Athearn,who i asked for help with screw sizes for the new style chassis,and received not only an answe but the screws in question
2nd rapido,whos ceo emailed me in answer to a question,and sent me within 2 days from canada to uk offending item replacement along with batteries
Both companies have restored my faith in the modelling arena,10 out of 10 for both ken
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Country:  United Kingdom ~
Posts: 8294 ~
Member Since: September 28 2006 ~
Last Visit: October 20 2021
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Posted - August 16 2008 : 12:04:51 AM
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Ken-- I also am impressed Athearn's customer service. I purchsed a CSX SD70M Spirit of Tampa that had high centered center wheels. It de-railed in curves right out of box. Sat loco on a flat surface and only the center wheels were touching. After emailing and getting response quickly-they informed me that there had been a lot of various road names released with that defect. I shipped loco to Athearn in Compton CA and one month later recieved it back in perfect conditon. They even replaced the handrails which nothing were wrong with originals and a ditch light that had burned out that i did not note to them. I also recieved a printed computer sheet of repair and diagnostic
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Country:  USA ~
Posts: 2507 ~
Member Since: January 31 2006 ~
Last Visit: October 21 2017
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